Frequently Asked Questions
Who Are We?
We're a team of designers passionate about crafting exquisitely designed, high-quality products for your home or workspace.
Where Are You Located?
Nestled in Red Hook, Brooklyn, our workshop boasts scenic views of the New York Harbor, downtown Manhattan, and the Statue of Liberty.
Can I Visit Your Workshop in Red Hook?
While we don't have regular visiting hours, feel free to reach out ahead of time, and we'll gladly arrange a personalized tour of our facilities.
How Would You Describe the Quality of Your Products?
Our forte lies in creating enduring, high-quality furniture and home items. We meticulously select premium materials and handcraft each piece to perfection, ensuring they withstand the test of time.
Are Your Lighting Products UL Listed?
Our lamps are assembled with UL listed switches, dimmers, and cords to meet safety standards.
Can I Request a Different Size or Finish for Your Products?
Certainly! We specialize in custom orders. Contact us, and we'll be happy to provide a personalized quote for your unique specifications.
Can You Fabricate and Ship Custom Cabinets?
Yes, we collaborate with you, your architect, or designer. To ensure transparency, approved shop drawings are created, eliminating any surprises in the final product.
Ordering Info and Security
How Can I Submit a Custom Order?
Use our "Custom Orders" page and attach any plans or drawings. We'll review your request promptly and provide you with a quote.
What Payment Forms Do You Accept?
We currently accept Visa, MasterCard, Discover, American Express, ACH transfers, and PayPal for secure transactions.
Do You Store My Information?
Rest assured, we only retain the information necessary to complete your order. We don't store credit card details and never share your information with third parties.
Shipping Info
How Long Will It Take to Receive My Items?
Shipping times vary for each product. We'll keep you informed and notify you once your item is ready for dispatch.
How Are Your Items Delivered?
We prefer UPS for smaller items and use reputable freight companies with white glove service for larger pieces, ensuring a smooth delivery process.
What Are Your Shipping Charges?
For orders within the lower 48 states of the United States, we provide individualized shipping quotes due to fluctuating rates.
Do You Ship Internationally?
Yes we're happy to offer international shipping and assist you in ensuring the safe delivery of your items.